On-Demand Web Seminar  Back office, it’s time to meet the customers

Hosted by American Banker

The back office is emerging from the shadows to become a pivotal contributor to the customer experience and bank economics, according to the 2018 Accenture North America Banking Operations Survey of 80 bank leaders.

Watch Narayan Nallicheri of Accenture in this on-demand web seminar to learn more about the survey and the four main themes shaping the future of the back office:

  • “Customer First” becomes a back-office priority
  • Bank operations now drive the intelligence engine
  • Unlocking trapped value in the back office elevates the customer experience
  • Legacy systems slow change but no longer stop it
Narayan Nallicheri
Banking Operation North America Lead
Accenture
(Speaker)
Gregory Schroeck
Director,
Commercial Specialty Products
& Commercial Administration
Fifth Third Bank
(Speaker)
Mike Sisk
Contributing Editor
American Banker
(Moderator)

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