On-Demand Web Seminar  To improve the customer experience, bring bite-sized training to frontline branch employees

Hosted by American Banker

Customer journeys that begin online often end up at the branch—where branch employees are expected to converse intelligently on a broad-range of online offerings. This is not always easy for employees, and the customer experience can suffer.

In response, some banks are turning to “microlearning” -- daily, bite-sized, data-driven training and communications -- to efficiently train frontline branch employees to have these critical conversations.

Watch this on-demand webinar to discover how you can:

  • Apply microlearning principles to increase frontline expertise.
  • Personalize microlearning content to engage employees of all ages and backgrounds
  • Take an agile approach to employee learning
JD Dillion
Principal Learning Strategist
Mike Sisk
Contributing Editor
American Banker

Sponsor Content From:


SourceMedia takes your privacy seriously. We collect and use your data only for our own product research, client analytics and to inform you of products and services we think may be of interest to you.
By registering you agree with our Subscription Agreement and Privacy Policy.