Hosted by American Banker
Customer journeys that begin online often end up at the branch—where branch employees are expected to converse intelligently on a broad-range of online offerings. This is not always easy for employees, and the customer experience can suffer.
In response, some banks are turning to “microlearning” -- daily, bite-sized, data-driven training and communications -- to efficiently train frontline branch employees to have these critical conversations.
Watch this on-demand webinar to discover how you can:
Principal Learning Strategist
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