Web Seminar  CX trends in banking

Mar. 7, 2019 | 2 PM ET/11 AM PT
Hosted by American Banker

Customer experience has become a key differentiator for financial institutions worldwide. Understanding customer goals and needs, and designing experiences that satisfy those needs, can make a difference to your bottom line.

In this webinar, Adam Miller, Director of CX Practice at Avoka, and Jim Marous, Co-Publisher at The Financial Brand, discuss key application experience design trends from around the globe, with examples of banks who are embracing them.

Topics to be covered include:

  • Top trends in today’s financial services landscape
  • Things to consider when creating digital banking experiences
  • Design approaches to deliver great customer acquisition

Join us for this engaging webinar that delves into key application experience design trends worldwide – with a focus on today’s competitive banking landscape.

Adam Miller
Director – CX Practice
Avoka (now Temenos)
Jim Marous
The Financial Brand

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