Apr. 2, 2019 | 2 PM ET/11 AM PT
Hosted by American Banker
While there’s an intuitive understanding of the importance of investing in the customer experience, providing your organization with quantitative impacts on key drivers is extraordinarily helpful in creating rock solid business cases for investment. Investment in the customer experience impacts all levers of the P&L - from reducing costs to growing deposits.
Based on learnings from numerous best-in-class client programs, the team at Medallia has developed an approach to financial linkage that can help your organization quantify the impacts of current activities and support requests for future investments.
Join us to:
Manager, CX Strategy & Insights
|Lauren Leland Brand
Director, Solutions Consulting
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