On-Demand Web Seminar  The art and science of customer experience in commercial banking

Hosted by American Banker

Savvy commercial banking leaders know that success takes more than digitization and speed. Today’s customers also demand deep industry expertise and a seamless experience from front to back office. In this on-demand webinar, we offer practical tips on how to combine the art of customer understanding with the science of AI and digital to create personalized journeys, anticipate customer need, grow market share, and mitigate credit risk.

Michelle Palomera
Vice President for Customer and Digital Experience
Genpact
(Speaker)
Anu Sachdeva
Senior Vice President and Global Practice Leader for
Commercial Banking
Genpact
(Speaker)
Mike Sisk
Contributing Editor
American Banker
(Moderator)

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