Jan. 30, 2020 | 2 PM ET/11 AM PT
Hosted by American Banker
To stay relevant to customers, financial services executives need to deliver useful digital services that not only exceed customers’ current expectations but also anticipate their future needs.
We invited guest Jeffery Williams, Senior Analyst at Forrester, to share the new standards and benchmarks for digital engagement and actionable insights to frame your digital strategy.
You'll get an in-depth look at:
Attendees will gain practical application from recent Forrester research, tried-and-true maturity models, and the tangible business gains found in digital guidance.
Senior Analyst Serving eBusiness & Channel Strategy Professionals
Principal Consultant – TEI
VP Worldwide Field Engineering
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