On-Demand Web Seminar  Accelerating digital account opening: How to prepare for what’s next

May 6, 2020 | 60 Minutes
Hosted by American Banker

As banks find new ways to interact with customers without physically meeting, frictionless digital interactions are becoming table stakes. A market downturn is no time to press the brakes when it comes to innovation around customer experience.

Now more than ever, in this digital-only environment, you need to make it easier and faster for your customers to apply for a loan, open a line of credit or otherwise access banking services.

Watch this on-demand web seminar to hear from our guest speaker, Forrester’s digital banking expert Alyson Clarke, as we discuss how banks should accelerate and adapt their strategy now to prepare for future growth – by re-imagining CX across new account opening processes. Learn how to:

  • Reduce errors and improve conversions by rethinking the PDF forms paradigm
  • Leverage data to power two-way, conversational customer interactions
  • Use AI and customer insights to deliver more personalization
  • Speed up approval time and reduce manual work by connecting forms data with core systems of record

If COVID-19 has revealed the gaps in your digital CX strategy, watch now and get inspired.

Alyson Clarke
Principal Analyst
Forrester
(Speaker)
Neal Keene
Field CTO
Smart Communications
(Speaker)
Mike Sisk
Contributing Editor
American Banker
(Moderator)

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