May 6, 2020 | 60 Minutes
Hosted by American Banker
As banks find new ways to interact with customers without physically meeting, frictionless digital interactions are becoming table stakes. A market downturn is no time to press the brakes when it comes to innovation around customer experience.
Now more than ever, in this digital-only environment, you need to make it easier and faster for your customers to apply for a loan, open a line of credit or otherwise access banking services.
Watch this on-demand web seminar to hear from our guest speaker, Forrester’s digital banking expert Alyson Clarke, as we discuss how banks should accelerate and adapt their strategy now to prepare for future growth – by re-imagining CX across new account opening processes. Learn how to:
If COVID-19 has revealed the gaps in your digital CX strategy, watch now and get inspired.
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