On-Demand Web Seminar
Digital identity: The key to navigating the new normal in remote banking

Oct. 08, 2020 | 60 Minutes
Hosted by American Banker

Identity and authentication issues are front and center in today’s remote world. Banking consumers are increasingly turning to online and mobile channels now that there is more perceived risk with in-person branch visits. Robust customer identity verification and authentication capabilities are essential for delivering a secure and trusted customer experience in our new reality – from onboarding to day-to-day banking.

In this on-demand webinar, Zil Bareisis, Head of Celent’s Retail Banking practice, and OneSpan discuss how COVID-19 is creating challenges for retail banks to attract and retain customers, and how digital trust will be the glue that holds remote banking processes together.

Topics include:

  • How to effectively manage digital onboarding, from remote account opening to contactless banking at the branch
  • What the critical friction points are during onboarding that cause applicants to abandon the process
  • How to establish best practices for connecting remote applicants to real identities
  • What the key trends are in identity fraud and how to establish and maintain identity assurance
Zilvinas Bareisis
Head of Retail Banking
Celent
(Speaker)
Rahim Kaba
VP Product Marketing
OneSpan
(Speaker)
Mike Sisk
Contributing Editor
Credit Union Journal
(Moderator)

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