It’s not easy to satisfy the demands of modern consumers who have high expectations and many choices. Your financial institution is expected to deliver communications to customers via their preferred channel, from print to digital, while supporting industry-specific regulatory requirements.

In an era where digital transformation is rapidly accelerating, leaders at financial institutions are prioritizing plans for customer experience. Like many institutions, your organization is considering or is already building out a strategy for omnichannel customer communications.

But where do you begin?

Join our panel of experts as we discuss how to lead these change imperatives at your own organization. What you will learn:

• Why having a plan for digital transformation matters and how to begin this initiative
• How to create a framework tailored to your organization’s individual needs
• How to leverage customer communications management tools to deliver omnichannel personalized communications, which include business-critical documents.

Doug Graham Chief Information Officer Commonwealth CU (Speaker)	Elizabeth Stephen VP of Customer Engagement Striata, a Doxim Company (Speaker)	Mia Papanicolaou Vice President, General Manager Striata, a Doxim company (Speaker)	Mike Sisk Contributing Editor American Banker (Moderator)

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